What is your return policy 
RlyStuff offers a 365 day money back guarantee. All items must also be in the original packaging. 



When will my order arrive.
All orders will ship from our warehouses within 5 business days when the order is placed. The shipment will arrive in between 2-4 weeks after the shipment has left our warehouse (excluding holidays). We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

What if I received the wrong product or if there's missing pieces. 
For missing or wrongly shipped items, please contact us at info@RlyStuff.com Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship the correct item at no extra cost. We understand that our customers will not be happy if you do receive a wrong product or if that product is missing, we always what to keep our customers happy, that's why we will not ask the customer to ship the item back! You may keep it as a gift from us as apart of our apologies. 

Is there any customs tax.

Usually we will declare the minimum value to avoid customs tax. But due to different policies in different countries, there might be customs tax that should be paid by buyer.

How do I confirm that my order was successfully processed.
You will receive an email confirmation containing the Order Number and details of your purchase.

How can I make changes to my order.
You can amend your order on or before 11:00pm (PST) on the same day of the order being placed. You may contact us via info@RlyStuff.com to request for the change.

How can I track my order.
A tracking number will be provided to you in your Shipping Confirmation email.

How much is the shipping cost.
RlyStuff offers free shipping on all products, that's why our loyal customers love us!



Which Countries do we ship to. 
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order.



Can I deliver to another address other than the billing address.
Yes, it is possible.



What is the cancellation policy.
You can cancel your order on or before 11:00pm (PST) on the same day. After the cut off time, all orders will be process and you can no longer cancel the order.



Is it secure ordering from RlyStuff. 
Yes. We take the utmost care with the information that you provide us when placing an order through our online store. The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 



Is my credit card safe if I order from your website.
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.



Is my personal information kept safe and privet. 
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.